Refund policy

🔄 Carlotta Evette Return & Refund Policy

Effective Date: March 22, 2026

At Carlotta Evette, we are committed to delivering a refined and elevated experience. Due to the nature of our products, each order is carefully prepared to ensure quality, hygiene, and exclusivity.

💇🏽♀️ Hair Extensions, Wigs & Hair Products

We proudly offer a 100% Satisfaction Guarantee on our hair products.

If you are not satisfied with how your hair looks or feels upon delivery, you may request a return or exchange under the following conditions:

✅ Eligible for Return or Exchange:

  • Requests must be made within 14 days of purchase
  • Hair must be:
    • Unworn
    • Unwashed
    • Unaltered
    • In original packaging with ties intact
  • Product must be in the same condition as received

🔁 Exchanges:

Not the style you were looking for? No problem.

  • You may exchange your item for a different texture or style
  • If selecting a different length or upgraded option, price adjustments will apply

❌ Non-Returnable Hair Items:

For hygiene and quality assurance, the following are final sale:

  • Hair that has been:
    • Unwrapped or removed from packaging
    • Worn or installed
    • Washed or conditioned
    • Colored, dyed, bleached, or chemically processed
  • Any product showing signs of alteration

💸 Refund Details:

  • Approved returns are eligible for a refund minus shipping costs
  • Shipping fees are non-refundable

💄 Beauty, Skincare & Cosmetic Products

For hygiene and safety reasons, all beauty, skincare, and cosmetic items are final sale and cannot be returned or exchanged.

This includes, but is not limited to:

  • Lip products
  • Skincare items
  • Opened or used products

👉 This policy ensures product integrity and protects all customers.

👗 Apparel & Made-to-Order Items

All apparel and custom pieces are made-to-order, therefore:

We do not accept returns or exchanges for:

  • Incorrect size selection
  • Change of mind

Please review sizing guides carefully before purchasing.

⚠️ Damaged, Defective, or Incorrect Items

If your item arrives damaged, defective, or incorrect, we will make it right.

To request a replacement:

  • Contact us within 5 days of delivery
  • Include:
    • Order number
    • Clear photos of the issue

Once approved, we will provide a replacement at no additional cost.

📦 Order Issues & Lost Packages

Carlotta Evette is not responsible for:

  • Lost or stolen packages marked as delivered
  • Delays caused by shipping carriers

If your package is lost in transit, please contact us and we will assist in filing a claim.

❗ Incorrect Shipping Information

Please ensure your shipping address is correct at checkout.
We are not responsible for orders shipped to incorrect addresses provided by the customer.

🚫 Refund Eligibility

Refunds are only issued if:

  • The item is confirmed defective or incorrect
  • A replacement is not available

We do not offer refunds for:

  • Buyer’s remorse
  • Sizing issues
  • Shipping delays
  • Opened or altered hair products

📩 Contact Us

For all return and order-related inquiries:
Email: support@carlottaevette.com

👑 The Carlotta Evette Standard

Every Carlotta Evette piece is curated with intention, elegance, and care. Our policies are designed to uphold the integrity of our products while ensuring a seamless and elevated customer experience.